Frequently Asked Questions (FAQ)

1. What is Kploria?

Kploria is a UK-based online store offering quality fashion products, including sunglasses, men’s wear, and women’s wear, delivered across the United Kingdom.

2. Who can shop at Kploria?

Our services are available only to customers within the United Kingdom.

3. How can I place an order?

You can place an order directly through our website:
 www.kploria.shop

Simply add items to your cart and complete checkout.

4. What payment methods do you accept?

We currently accept PayPal only.
Full payment must be completed before your order is processed or shipped.

5. Are prices final?

Yes, all prices are shown clearly at checkout.
However, prices may change at any time without prior notice.

6. Is shipping free?

Yes 
We offer free shipping within the UK on all orders.

7. How long does delivery take?

Handling time: 1–2 business days

Delivery time: 3–4 business days

Order cut-off time: 06:00 PM (GMT), London
(Orders placed after this time are processed the next business day.)

8. Can I change my delivery address after ordering?

No. Once an order has been shipped, the delivery address cannot be changed.

9. Can I cancel my order?

Yes, you may cancel your order before it is dispatched.
If the order has already been shipped, cancellation is not possible.

10. What is your return and refund policy?

Returns and refunds are handled according to our Refund & Return Policy.
Please review the policy before making a purchase.

11. What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product:

Reject the parcel at delivery if possible

Contact our support team immediately

Provide clear photos or videos as evidence

We will review the case and offer a replacement or refund where applicable.

12. Are product images accurate?

We make every effort to display products accurately.
However, minor variations in color or appearance may occur due to screen settings or manufacturing differences.

13. Are your products always available?

All products are subject to availability.
We reserve the right to limit quantities or discontinue products at any time.

14. Is my personal information safe?

Yes. Your data is handled according to our Privacy Policy, which explains how we collect and protect your personal information.

15. How can I contact Kploria?

You can reach us through the following:

Address: 179-181 Lewisham Way, London SE4 1UY, United Kingdom
Phone: +44 131 228 3636
Email: support@kploria.shop