Refund & Return Policy

Kploria, customer satisfaction is our highest priority. We aim to ensure that every customer has a smooth and pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to help.

This policy applies only to domestic orders within the United Kingdom.

Order Cancellation

If you change your mind after placing an order, you may cancel it at any time before the order has been dispatched.
Once the order has been shipped, it can no longer be canceled. In such cases, please refer to the return and refund process below.

To request a cancellation, please contact us as soon as possible at:
 support@kploria.shop

Returns Eligibility

You may request a return if:

You received a damaged, defective, or incorrect item

The product is unused, unworn, and in its original packaging

The return request is made within the eligible return period (as communicated by our support team)

Items that show signs of use, wear, or damage caused by the customer may not be eligible for a refund.

Damaged or Defective Items

If your parcel arrives damaged during transit, please follow these steps:

If possible, reject the parcel directly from the courier

If the parcel is delivered while you are not present, contact our customer support immediately

Provide clear photos of the damaged product and packaging to help us resolve the issue faster

Once verified, we will offer a replacement or refund as applicable.

Refund Process

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund

If approved, your refund will be processed to your original payment method

Refund processing times may vary depending on your bank or payment provider

Please note:

Shipping transit time is non-refundable once the order has been shipped

Refunds are issued only after successful inspection of returned items

Shipping & Handling (Related to Returns)

All shipping within the UK is free

We do not charge any membership fees

Orders cannot be redirected once they are in transit

If you need to update your delivery address, please contact us within 24 hours of placing your order

Important Notes

Order handling time: 1–2 business days (Monday–Friday)

Transit time: 3–4 business days (Monday–Friday)

Order cut-off time: 06:00 PM (GMT), London

Shipping partners: DHL Express, UPS, USPS

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Address: 179-181 Lewisham Way, London SE4 1UY, United Kingdom
 Phone: +44 131 228 3636
Email: support@kploria.shop